Support
We're here to help.
Frequently Asked Questions
How do I unlock Premium features?
Tap the crown icon anywhere in the app, choose your plan (Monthly, Yearly, or Lifetime), and complete the purchase through Apple's secure In-App Purchase system. Premium activates instantly and is linked to your Apple ID.
How do I restore my purchases?
Open the app, go to Settings (gear icon), and tap "Restore Purchases." All Premium features will be restored on any device signed in with the same Apple ID — at no additional cost.
Why does poly request camera and microphone access?
poly needs camera permission to capture photos, videos, and time lapses. Microphone access is required for video recording. All processing happens locally on your device — nothing is ever transmitted to our servers.
You can grant or revoke these permissions at any time in Settings › Privacy & Security › Camera (or Microphone) › poly.
How do I enable iCloud Sync?
Open the app Settings and toggle on "iCloud Sync." Your polaroid library will automatically sync across all your Apple devices signed in with the same Apple ID. You can turn it off at any time from the same settings screen.
Can I use poly on multiple devices?
Yes. poly is available for iPhone. Purchase Premium once with your Apple ID and restore it on any iPhone signed into the same account using "Restore Purchases."
How do I cancel my subscription?
Subscriptions are managed entirely by Apple. To cancel:
- Open Settings on your iPhone.
- Tap your name › Subscriptions.
- Tap poly › Cancel Subscription.
Cancelling stops the next renewal. You retain Premium access until the end of the current billing period.
Can I get a refund?
Refunds are issued by Apple. To request one, visit reportaproblem.apple.com or contact Apple Support directly. We do not process refunds, but we are happy to guide you through the process.
The app is crashing or not working correctly.
Try these steps in order:
- Force-quit the app and reopen it.
- Ensure you have the latest version installed from the App Store.
- Restart your iPhone.
- If the issue persists, email us with your device model and iOS version.
Guides
Looking for photography tips? Browse our guides on shooting polaroids, film filters, captions, and more.
Contact
Can't find what you're looking for? We're happy to help.
We typically respond within 1–2 business days.